Our FAQ
Frequently asked questions
We have answered some critical questions that may come up. If your question is not answered here, you can use the contact form below and get responses in less than 6 hours.
Our account holders who receive direct deposit are eligible for Basic overdraft protection coverage. Additional levels of protection are available for those receiving $200 or more in direct deposits over a rolling 35-day period. You must opt in to overdraft protection to receive coverage at any level of protection.
If you notice charges on your bank account that you don’t recognize, often it is because the merchant name sent to us with the transaction doesn’t always match the name they use to consumers. Often you can do a search online for a merchant you don’t recognize to get more information about that merchant and how they display their service in transaction statements. Or, you might recognize the transaction by the transaction amount and date to help validate the charge. If you have an issue with a transaction, you can create a ticket about the transaction.
With eligible direct deposits you can apply for the secured credit card using our Internet banking application. By default, a MasterCard is created alongside your account. To create an additional Visa Card, you have to log in to your account, click on “Cards”, and then, you can create an additional card which will be displayed. Cards are created instantly at a token.
To report stolen cards, you can do that via our contact channels which includes live chat, contact messages, support ticket, or you can turn off your card using the card control to turn them off immediately. You can also give us a call.
Keep an eye on your accounts and bank statements each month, and review your credit report at least once a year for transactions and accounts you don’t recognize.
You may not be able to change your account information after KYC lock have been administered on your account. This is to prevent identity theft or stolen access control on your account. To edit your account after KYC, you have to create a ticket for this which might require physical verification.